The main difference between the two is that tech support issues are often more complicated than help desk issues. Business owners can use 500apps to get accurate, timely data that can help them make decisions better.

• If moving beyond the help desk is your objective, increasing your desire to learn can help you get there.
• As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.
• Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options.
• In this section, we take a look at the annual salaries of other professions.

However, job growth for help desk technicians will be tempered as cloud computing continues to increase the productivity of technical support solutions, thus requiring less man-hours and personnel to accomplish the same tasks. Service desks can also provide assistance outside of technical support. It is becoming increasingly common for organizations to adopt service desks that offer business process support. Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone.

Are you a Systems Engineering Help Desk client looking for support?

The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. Extensive experience working with different operating systems including Windows and Network. We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Technician. Building these skills will set you up for the most number of the above careers.

Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers. Meanwhile, there are 5 job openings at Endsight and 2 at Alene Candles. IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

Help Desk Engineer II Resume

IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems. IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. As a Helpdesk Engineer, you have extensive experience in internal technical support providing help to the end-users with technical issues and projects. In this role, you will support the company’s infrastructure, improve current and implement new solutions. A mobile phone company also has many service desk engineering jobs.

The Director of the I/T Department has identified the need for a new network for the headquarters facility. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Upgraded backup systems, disaster recovery plans, managed server moves, upgrades and changes.

Average Help Desk Engineer Salary

For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a desktop support specialist, desk support technician, information engineer, and senior infrastructure engineer. A service desk engineer job description typically includes both technical and communication skills. The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location.

A help desk help desk engineer must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. One of the most important traits of an excellent help desk technician is the willingness to learn. Humility and the capacity to accept constructive criticism from peers are required for a readiness to learn.

Job Location

Support technicians rely on advanced software in order to offer more efficient customer service. While a help desk can fix a broad range of IT issues, desktop support is dedicated to fixing only desktop or laptop issues. It can’t help with printers or networks, but it can help you install programs or get a broken computer running. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Telsyst February 26, 2014 It’s a dirty job but someone has to do it. Everyone hates making the call to their cable company, cell phone company or any customer service specialist, but you need some help in these situations.